Terms of service

Terms of Service

1. Who you are buying from

This shop is operated by:

Jakob Steen
Oremandsgaard Allé 2
4720 Præstø, Denmark
Email: jakob@jakobsteen.com

2. The works

Everything sold here is an original work — a painting or monotype made by hand. Each is one of a kind. I photograph the works carefully, but colours and surface texture may appear slightly different on your screen than in person. Dimensions and materials are stated on each work's page.

3. Prices and payment

Prices are shown in Danish kroner (DKK). Payment is taken at checkout through the payment methods offered there. Your order is accepted when you receive an order confirmation by email; if a work has been sold in the meantime — which can happen with unique pieces — I will contact you and refund you in full without delay.

4. Shipping

Works are packed by hand with appropriate protection and shipped with tracking. Estimated dispatch and delivery times are indicated at checkout. If a work requires special handling or framing before dispatch, I will let you know the expected timeframe. Risk passes to you on delivery.

5. Cancellation and returns

As an EU consumer you may cancel your purchase within 14 days of delivery. The full terms — including how to return a work and what happens if a work arrives damaged — are set out in the Return & Refund Policy.

6. Copyright

Purchase of a work transfers ownership of the physical object only. Copyright in the image remains with the artist. The work may not be reproduced commercially without written permission.

7. Complaints and disputes

If something is wrong, write to me first at jakob@jakobsteen.com — most things can be resolved directly. As a consumer in Denmark you may also complain to the Danish Dispute Resolution Institute (Center for Klageløsning, Nævnenes Hus, Toldboden 2, 8800 Viborg, naevneneshus.dk) if the conditions for handling the complaint are met.

8. Governing law

These terms are governed by Danish law. Nothing in them limits the mandatory consumer protections of the country where you live.